Who should I contact if I need help or have questions?
If you have agents who currently use IE 11 to sign in to the Support agent interface, they will need to update to another supported browser before December 31, 2019. Update your systems to ensure that your agents use a browser that will remain supported. It limits our technology choices and dampens our ability to deliver the reliability and functionality our customers expect.īecause only 1-2% of Zendesk customers use IE11 to access the agent interface, we are removing support to concentrate our efforts on the latest browsers with the latest functionality, such as Google Chrome (which 85% of our customer’s agents use today) to benefit as many customers as possible. The increasing gap between Internet Explorer 11 and all other browsers has meant that we needed to expend considerable effort to avoid and fix defects that only appear in that browser. Zendesk strives to deliver products that meet our customers’ needs. Because of this, Internet Explorer no longer receives major updates adding the latest security and functionality that supports complex web apps like Zendesk Support. In 2015, Microsoft released the Edge browser as a replacement for IE. Supported browsers for end users can be found here.
End-users will no longer be able to view Guide content, interact with the web widget, or any other end user content. For information about Chat support for MSIE 11, see this announcement.Īfter the removal of support milestone on Decem, the Zendesk Support agent interface will no longer be accessible. After the end of development milestone on J, users may experience partial loss of functionality within those products if they do not switch to another browser. Who should I contact if I need help or have questions?Ĭurrently some Zendesk products, including Support and Guide, support the use of MSIE 11 by agents and admins.This means that, after that date, new Zendesk functionality may not work in Internet Explorer, and no minor bugs or cosmetic issues will be fixed for Internet Explorer. In accordance with the Zendesk feature removal policy, Jis the end-of-development milestone. If you are currently using IE 11, we recommend you switch to Edge or another supported browser. Microsoft announced plans to make Edge broadly available across more versions of Windows beyond Windows 10. Edge will be officially supported before our end of development milestone on J. Microsoft Edge is the path forward to use Zendesk if you prefer, or are required, to use a Microsoft browser. Zendesk is announcing the removal of support for Internet Explorer 11 effective Decem.
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